Shipping policy

Shipping Policy

Pickmello is operated by CRAFTIFEED LTD. This policy explains our shipping destinations, delivery estimates and how to get help with your order.

Where we deliver

We currently ship to customers in the United States only.

We do not currently offer international delivery.

Where orders ship from

Our products are printed to order and shipped by our fulfillment partner in the United States.

Our company’s registered office in the United Kingdom is an administrative address, not a shipping warehouse or customer return location.

Order processing and delivery times

Because our products are made to order, delivery includes both production time and shipping time.

Stage	Estimated time
Order processing and production	[X–Y business days]
Standard shipping after dispatch	[X–Y business days]
Total estimated delivery time	[X–Y business days from placing your order]

Our processing days are [confirmed days of the week, excluding applicable holidays]. Our order cutoff is [time and time zone]. Orders received after this cutoff begin processing on the next processing day.

Delivery estimates are not guaranteed arrival dates. If we become aware of a delay affecting your order, we will contact you with an update.

Shipping charges

Shipping charges are shown in US dollars (USD) before you complete your purchase.

Standard shipping rates:
[Insert the confirmed flat rate or complete order-value shipping table.]

Free shipping:
[Insert the confirmed threshold, how it is calculated and any destination exclusions. Remove this paragraph if free shipping is not offered.]

The shipping charge displayed at checkout is the amount you will pay for the delivery option selected.

Order confirmation and tracking

After placing your order, you will receive an order confirmation at the email address provided during checkout.

When your order ships, we will send a shipping confirmation with tracking information where available. Tracking updates may take time to appear after the carrier receives the shipment.

For help checking your order, contact contact@pickmello.com with your order number.

Shipping address changes

Please check your delivery address carefully before completing your purchase.

If you notice an error, email contact@pickmello.com as soon as possible. We will try to update the address, but changes may not be possible once fulfillment has progressed or the package has shipped.

If an order is returned because of an incorrect or incomplete address, we will contact you to explain the available options and any applicable reshipping cost before arranging another shipment.

Delayed or missing orders

If your order has not arrived within the estimated delivery window, contact contact@pickmello.com with your order number.

We will investigate with our fulfillment partner or carrier and help resolve the issue. If tracking shows delivery but you have not received the package, please also check with household members and your building’s reception, where applicable.

If we cannot ship within the timeframe promised, we will notify you and provide the applicable options to accept a revised shipping date or cancel for a refund.

Damaged or incorrect items

If your order arrives damaged or you receive an incorrect item, contact contact@pickmello.com promptly.

Include your order number, a description of the issue and photographs where possible. We will review the problem and arrange an appropriate resolution.

For other return requests, please refer to our Return and Refund Policy.